Terms of service
1 Scope
(1) Deliveries, services, and offers are made exclusively on the basis of these General Terms and Conditions in their version valid at the time of the order. These form an integral part of all contracts that we. GmbH (hereinafter referred to as "Seller") concludes with customers (hereinafter referred to as "Buyer") regarding the goods offered by the Seller via the internet. Deviating terms and conditions of the Buyer are not recognized unless the Seller expressly agrees to their validity in writing.
(2) A customer is a consumer insofar as the purpose of the ordered goods and services cannot be attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.
2. Offer and conclusion of contract
(1) By clicking the "Complete Order" button, the buyer submits a binding offer to purchase the goods in the shopping cart. However, the offer can only be submitted and transmitted if the buyer accepts these terms and conditions and right of withdrawal by clicking the checkbox, thereby including them in their offer, and confirms that they have been informed of their right of withdrawal.
(2) The seller will then send the buyer an automatic confirmation of receipt by email, which lists the buyer's order again. The automatic confirmation of receipt merely documents that the buyer's order has been received by the seller and does not constitute acceptance of the offer. The contract is only concluded by a further email in which the express acceptance is declared.
3. Delivery and product availability
(1) If no copies of the product selected by the buyer are available at the time of the order, the seller shall inform the buyer accordingly. If the product is permanently unavailable, the seller shall refrain from accepting the order. In this case, no contract shall be formed. The seller shall promptly refund any payments already made by the buyer.
(2) If the product specified by the buyer in the order is only temporarily unavailable, the seller will also inform the buyer of this. In the event of a delivery delay of more than two weeks, the buyer has the right to withdraw from the contract. Furthermore, in this case, the seller is also entitled to withdraw from the contract. The seller will then promptly refund any payments already made by the buyer.
4 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us
we.arewoof by we. GmbHBethmannstrasse 7-9
D-60311 Frankfurt am Main
Tel. +49 69 247 532 54 0
hello@wearewoof.rocks
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the following model withdrawal form, but this is not obligatory.
Note: A full refund for returned items is only issued if the product is in the same condition as when it was shipped. For returns with excessive soiling, we charge a cleaning fee of €35.
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Sample cancellation form
I/We* hereby revoke the contract I/we* concluded for the purchase of the following goods:
Ordered on*/received on*:
Consumer's name:
Consumer's address:
Consumer's signature (only for notifications on paper):
Date:
*Delete as appropriate
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To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.
Note: A full refund for returned items is only issued if the product is in the same condition as when it was shipped. For returns with excessive soiling, we charge a cleaning fee of €35.
End of the cancellation policy
Notes:
(1) The right of withdrawal is excluded for contracts for the supply of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or that are unsuitable for return due to their nature. Otherwise, the statutory exceptions pursuant to Section 312d Paragraph 4 of the German Civil Code (BGB) apply.
(2) In the case of returns without product packaging, the buyer may be liable to pay compensation for the value of the returned goods.
5. Prices and Payment
(1) The minimum order value is EUR 15.00.
(2) The seller only accepts the payment methods displayed to the buyer during the ordering process.
(3) The purchase price plus packaging and transport costs is due upon conclusion of the contract.
(4) Details regarding shipping costs can be found under the link Payment & Shipping.
§5.1 Installment purchase by easyCredit
(1) Note
The following supplementary terms and conditions (hereinafter referred to as "Terms and Conditions") apply between you and us for all contracts concluded with us in which installment payment by easyCredit (hereinafter referred to as "installment payment") is used.
In case of conflict, the supplementary notes in §5.1 take precedence over any conflicting general terms and conditions of Snuggle Dreamer.
Installment payments are only possible for customers who are consumers according to § 13 BGB and have reached the age of 18.
(2) Installment purchase
For your purchase, Snuggle Dreamer / we. GmbH, with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), offers installment payment as an additional payment option.
Snuggle Dreamer / we. GmbH reserves the right to check your creditworthiness. Please refer to the installment purchase data privacy notice (see section II below) for further details. If installment purchasing is not possible due to insufficient creditworthiness or reaching the Snuggle Dreamer sales limit, Snuggle Dreamer / we. GmbH reserves the right to offer you an alternative payment method.
The installment purchase agreement is between you and Snuggle Dreamer. With installment payments, you choose to pay the purchase price in monthly installments. Monthly installments are payable over a fixed term, and the final installment may differ from the previous installment amounts. Ownership of the goods remains with Snuggle Dreamer until full payment is received.
The receivables arising from the use of installment payments are assigned by Snuggle Dreamer / we. GmbH to TeamBank AG under an existing factoring agreement. Payments can only be made to TeamBank AG to be considered valid.
(3) Installment payment via SEPA direct debit
By granting the SEPA direct debit mandate with the installment purchase, you authorize the
TeamBank AG will collect the payments due for the installment purchase from your current account specified in the order process at the credit institution specified there by means of a SEPA direct debit.
TeamBank AG will notify you of the direct debit by email no later than one calendar day before the SEPA direct debit is due (pre-notification). The debit will be processed no earlier than the date specified in the pre-notification. A later, but still timely, debit may occur.
If the purchase price amount decreases between the pre-notification and the due date (e.g., through credits), the debited amount may differ from the amount stated in the pre-notification.
You are responsible for ensuring that your current account has sufficient funds on the due date. Your bank is not obligated to honor the direct debit if there are insufficient funds in your current account.
Should a direct debit be returned due to insufficient funds in the current account, an unjustified objection by the account holder, or the closure of the current account, you will be in default even without a separate reminder, unless the returned direct debit results from a circumstance for which you are not responsible.
The fees charged to TeamBank AG by your bank in the event of a chargeback will be passed on to you and must be paid by you.
If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the respective base interest rate of the European Central Bank for each reminder.
Due to the high costs associated with chargebacks, we kindly ask you not to dispute the SEPA direct debit in the event of a cancellation of the purchase agreement, a return, or a complaint. In these cases, the payment will be reversed in consultation with Snuggle Dreamer by refunding the corresponding amount or issuing a credit note.
6. Set-off and right of retention
The buyer is only entitled to set-off if and to the extent that their counterclaims have been legally established, are undisputed, or have been acknowledged by the seller. The buyer is only entitled to exercise a right of retention if their counterclaim is based on the same purchase agreement.
7 Shipping
Unless a fixed deadline or date has been agreed upon in writing, deliveries and services must be provided as quickly as possible, but no later than within approximately four weeks. Should the seller fail to meet an agreed delivery date, the buyer must grant the seller a reasonable grace period, which may under no circumstances be less than two weeks.
8 Warranty
(1) In the event of defects in the delivered goods, the buyer shall be entitled to the statutory rights.
(2) The fundamentally possible lack of compatibility of individual articles with each other or with articles of third parties does not constitute a defect within the meaning of Section 8(1).
(3) However, the special provisions of Section 9 shall apply to claims for damages by the buyer.
9 Liability and compensation for damages
(1) Claims for damages by the buyer due to obvious defects in the delivered goods are excluded if he does not notify the seller of the defect within a period of two weeks after delivery of the goods.
(2) The seller’s liability for damages, regardless of the legal basis (in particular in the case of delay, defects or other breaches of duty), is limited to the foreseeable damage typical for this type of contract.
(3) The foregoing limitations of liability shall not apply to the seller’s liability for intentional misconduct or gross negligence, for guaranteed characteristics, for injury to life, body or health or under the Product Liability Act.
10 Refusal of acceptance
In the event of non-acceptance (refusal of acceptance) of goods delivered cash on delivery, the seller will charge the buyer a flat rate of EUR 15.00 for the resulting shipping costs, or EUR 30.00 for deliveries abroad.
11 Retention of title
(1) The seller retains title to the delivered goods until full payment of the purchase price for these goods. During the period of retention of title, the buyer may not sell or otherwise dispose of the goods (hereinafter: reserved goods).
(2) In the event of third-party access to the goods subject to retention of title – in particular by bailiffs – the buyer shall inform the seller of the seller's ownership and notify the seller immediately so that the seller can enforce its ownership rights.
(3) In the event of a breach of contract by the buyer, in particular in the event of default of payment, the seller is entitled to demand the return of the goods subject to retention of title, provided that the seller has withdrawn from the contract.
12 Disclaimer regarding external links
The seller provides links to other websites on their pages. For all these links, the seller expressly declares that they have no influence whatsoever on the design and content of the linked pages. Therefore, they hereby expressly distance themselves from all content on all linked third-party websites on snuggle-dreamer.com and do not adopt this content as their own. This declaration applies to all displayed links and to all content on the pages to which these links lead.
13 Image rights
All image and text rights belong to the seller or the manufacturers. Use without express permission is prohibited.
14 Other
(1) All declarations made in connection with the contractual relationship with the seller must be in writing.
(2) This contract and all legal relations between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(3) Should individual provisions of this Agreement be or become invalid or contain a gap, the remaining provisions shall remain unaffected.
As of January 15, 2022